Privacy Policy

Effective Date: April 8, 2025

At Wood Concepts, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services.

1. Who We Are

Wood Concepts
Based in Lebanon
Email: [email protected]
Phone: +961 71 992 896 / +961 81 186 365
Website: https://woodconcepts-lb.com

2. Information We Collect

We collect personal information that you provide to us when placing an order, contacting us, or using our services. This includes:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Information (processed securely via third-party platforms)

  • Order History

  • Messages sent via contact forms

We do not collect your IP address, device details, or other technical identifiers.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you via email or phone

  • Improve our website and customer service

  • Respond to your inquiries or support requests

We only use your data for legitimate business purposes.

4. Cookies & Tracking

We use cookies to analyze website traffic and improve the user experience. These cookies collect general, non-personal data such as pages visited and time spent on the site. You can manage or disable cookies through your browser settings.

5. Third-Party Services

We work with trusted third-party services to support our business:

  • Google Ads: for marketing and advertising

  • Delivery Providers: for order delivery (some are in-house and some external)

All third-party services are expected to maintain the privacy and security of your data.

6. Data Sharing and Selling

We do not sell, rent, or share your personal data with any third parties for commercial gain.

7. Your Rights

You have the right to:

  • Access or request a copy of your personal information

  • Ask for corrections or updates to your data

  • Request deletion of your information (subject to legal or transactional requirements)

To make any request, contact us at:
📧 [email protected]
📞 +961 71 992 896 / +961 81 186 365

8. Security

We take reasonable steps to secure your personal data and prevent unauthorized access or misuse. However, no online platform can be 100% secure, and we recommend you also take steps to protect your own information online.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any updates will be posted on this page with a revised “Effective Date.”